Network Operations Center
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State: Pending
Type: Maintenance
Duration:
Start: 19-12-2017 06:00 CET
End: 19-12-2017 08:00 CET (120 minutes)
Message:
In order to improve the quality of our network, we are planning a network maintenance on Tuesday 19th December 2017 between 06.00 CET and 08:00 CET.
During the maintenance we will replace our existing core router with a new one with more port density.
Since the router is situated in a redundant setup the impact will be minimal.
We expect minor impact on some interfaces which could result in short bursts of high latency and small amounts of packet loss for a total of two times of 5 minutes within this timeframe.

Please contact us if you face any difficulties or have any questions related to this maintenance.
You can easily reach us on support@worldstream.nl.
State: Solved
Type: Maintenance
Duration:
Start: 14-12-2017 06:00 CET
End: 14-12-2017 08:00 CET (120 minutes)
Message:
In order to improve the quality of our network, we are planning a network maintenance on Thursday 14th December 2017 between 06.00 CET and 08:00 CET.
During the maintenance we will replace our existing core router with a new one with more port density.
Since the router is situated in a redundant setup the impact will be minimal.
We expect minor impact on some interfaces which could result in short bursts of high latency and small amounts of packet loss for a total of two times of 5 minutes within this timeframe.

Please contact us if you face any difficulties or have any questions related to this maintenance.
You can easily reach us on support@worldstream.nl.
State: Solved
Type: Maintenance
Duration:
Start: 05-12-2017 00:00 CET
End: 05-12-2017 06:00 CET (360 minutes)
Message:
As part of our commitment to continually improve the level of service WorldStream provides, we want to inform you about the upcoming network maintenance.
During this maintenance we will swap the links of the rack you are located in, into a new redundant access router set.

The maintenance will take place on the 5th of December, between 0:00AM and 6:00AM CET.
We will perform this upgrade gradually and will do our best to keep the impact to a minimum. During this maintenance window you can experience a downtime of 15 minutes for your server(s) when we will swap the links.

If you have any further questions related to the maintenance being performed please feel free to contact us at support@worldstream.nl.
State: Solved
Type: Issue
Duration:
Start: 03-12-2017 19:00 CET
End: 03-12-2017 19:15 CET (15 minutes)
Message:
A broken 100G module caused a network issue in a small part of our network. The module is replaced and all is online again. Our apologies for the inconvenience.
State: Solved
Type: Maintenance
Duration:
Start: 22-11-2017 06:00 CET
End: 22-11-2017 08:00 CET (120 minutes)
Message:
In order to improve the quality of our network we are planning a network maintenance on 22-11-2017 between 06.00 CET and 08:00 CET.
During the maintenances we will upgrade the software on 2 of our access routers. Since these routers are situated in a redundant setup the impact will be minimal.
We expect minor impact on some interfaces which could result in short bursts of high latency and small amounts of packet loss for a total of 10 minutes within this timeframe.

Please contact us if you face any difficulties or have any questions related to this maintenance.
You can easily reach us on support@worldstream.nl or initiate a chat on www.worldstream.nl.
State: Solved
Type: Issue
Duration:
Start: 16-10-2017 14:29 CEST
End: 16-10-2017 14:32 CEST (3 minutes)
Message:
Due to a short circuit the A feed was not available on the location GHDC 1 ground floor, during this issue the B feed was available. Our sincere apologies for the inconvenience and down-time. All affected customers will receive an e-mail regarding this issue. Customers which were connected to both feeds did not notice any problems. If you encounter any problems please email us on support@worldstream.nl so that we can help you further.
State: Solved
Type: Maintenance
Duration:
Start: 28-09-2017 04:00 CEST
End: 28-09-2017 08:00 CEST (240 minutes)
Message:
As part of our commitment to continually improve the level of service WorldStream provides, we want to inform you about the upcoming network maintenance.
During this maintenance we will upgrade our corerouters to a new full 100G Arista platform.

The maintenance will take place at the 28th of September, between 4AM and 8AM CEST.
We will perform this upgrade gradually, and will do our utmost to bring the impact to a minimum. During this maintenance window short interruptions, bursts of higher latency and suboptimal routing paths might occur.

If you would have any further questions related to the issues please feel free to contact us at support@worldstream.nl or on our live sales chat located on www.worldstream.nl.
State: Solved
Type: Issue
Duration:
Start: 12-09-2017 23:35 CEST
End: 13-09-2017 00:15 CEST (40 minutes)
Message:
We have had an outage in a small part of our datacenter. We have found the cause and resolved the failure. Our sincere apologies for the inconvenience and down-time. We will make sure the correct measures will be taken to prevent this from happening in the future. All infected customers will receive an e-mail regarding this issue.
State: Solved
Type: Issue
Duration:
Start: 20-08-2017 02:30 CEST
End: 20-08-2017 03:10 CEST (40.583333333333 minutes)
Message:
Dear Sir/Madam,
Today we experienced an outage in our network caused by a broken linecard located in a segment of our network. The broken linecard caused issues to other network segments too, we are still investigating how this could have impacted other network segments. The linecard has been replaced and all services have been restored.
Apologies for any caused inconvenience.
State: Solved
Type: Issue
Duration:
Start: 14-07-2017 13:15 CEST
End: 14-07-2017 13:28 CEST (13 minutes)
Message:
RESOLVED: Regarding a network outage on one of our core switches.

A small part of our network faced some increased latency or packet loss due to a non responsive core switch. A full reload has been performed on this device and all connections are restored.
The cause of the issue is currently being investigated as our main concern was the recovery of your services.
State: Solved
Type: Issue
Duration:
Start: 07-05-2017 05:45 CEST
End: 07-05-2017 05:55 CEST (10 minutes)
Message:
RESOLVED: Our networking team has disabled a carrier which caused packet loss for some routes.
State: Solved
Type: Issue
Duration:
Start: 30-03-2017 13:00 CEST
End: 30-03-2017 14:15 CEST (75 minutes)
Message:
RESOLVED: Our networking team has handled the issues with highest priority and they found a bug on a certain type of network switches WorldStream uses. This caused the switches to overload, the switches in return started to reload. This is what caused the down-time. Our networking team has completely removed the protocol which caused the bugs from the named switches and blocked all traffic that communicated with this protocol. The network has now stabilized and we can assure you that this issue has been permanently solved. We would like to thank you for your faith in WorldStream and we would like to offer our sincere apologies for the inconveniences with the network lately.

-

We are currently facing STP flapping on some of our routers which is causing timeouts on a part of our datacenter. We are very sorry for the problems that may occure with the connection to your servers.
State: Solved
Type: Maintenance
Duration:
Start: 10-11-2016 02:00 CET
End: 10-11-2016 07:00 CET (300 minutes)
Message:
As part of our commitment to continually improve the level of service WorldStream provides, we want to inform you about the upcoming network maintenance.

During this maintenance we will replace our core switches with redundant state of the art Arista 7500R equipment. The maintenance will take place at the 10th of November 2016, between 2AM and 7AM CET.

We will perform this implementation and replacement gradually, and will do our utmost best to bring the impact to a minimum. During this maintenance short interruptions, bursts of higher latency and suboptimal routing paths will occur with a maximum of 5 minutes per server.
State: Solved
Type: Issue
Duration:
Start: 28-03-2016 13:00 CEST
End: 28-03-2016 15:15 CEST (135 minutes)
Message:
UPDATE - SOLVED

Our network team has discovered a faulty supervisor on the AMS-IX facing router. Our network team has replaced this supervisor and all interfaces have been brought back online.

We do no longer see any errors on this router and consider this case closed.

If any problem occurred on your services or when you have any questions please do not hesitate to contact our support on support@worldstream.nl or initiate a chat conversation on https://www.worldstream.nl.

We are sorry for the inconvenience caused.


---------------------------------------------------------------


Dear Customer,

Increased latency on our AMS-IX facing routers.

WorldStream discovered hardware issues on our AMS-IX facing routers. Our network team has been dispatched on site in order to investigate and resolve the problem.

An update will be send through this channel once we have more information available.

We are sorry for the inconvenience.
State: Solved
Type: Maintenance
Duration:
Start: 03-12-2015 04:00 CET
End: 04-12-2015 06:50 CET (1610 minutes)
Message:
In order to maintain and secure the quality of our network and services, we have a planned a maintenance on our core network infrastructure. A maintenance window is planned on 04/12/2015 starting from 04.00 until 07.00 GMT+1. During this time frame packet loss may occur.

Ofcourse our support team will be stand-by to answer your questions or assist you if any problem should arise.

Please don't hesitate to contact us if you have any further questions.