Network Operations Center
View the latest information about (planned) maintenance or other issues, or use our Looking Glass to view routing information.
Use Looking Glass
State: Solved
Type: Issue
Duration:
Start: 14-07-2017 13:15 CEST
End: 14-07-2017 13:28 CEST (13 minutes)
Message:
RESOLVED: Regarding a network outage on one of our core switches.

A small part of our network faced some increased latency or packet loss due to a non responsive core switch. A full reload has been performed on this device and all connections are restored.
The cause of the issue is currently being investigated as our main concern was the recovery of your services.
State: Solved
Type: Issue
Duration:
Start: 07-05-2017 05:45 CEST
End: 07-05-2017 05:55 CEST (10 minutes)
Message:
RESOLVED: Our networking team has disabled a carrier which caused packet loss for some routes.
State: Solved
Type: Issue
Duration:
Start: 30-03-2017 13:00 CEST
End: 30-03-2017 14:15 CEST (75 minutes)
Message:
RESOLVED: Our networking team has handled the issues with highest priority and they found a bug on a certain type of network switches WorldStream uses. This caused the switches to overload, the switches in return started to reload. This is what caused the down-time. Our networking team has completely removed the protocol which caused the bugs from the named switches and blocked all traffic that communicated with this protocol. The network has now stabilized and we can assure you that this issue has been permanently solved. We would like to thank you for your faith in WorldStream and we would like to offer our sincere apologies for the inconveniences with the network lately.

-

We are currently facing STP flapping on some of our routers which is causing timeouts on a part of our datacenter. We are very sorry for the problems that may occure with the connection to your servers.
State: Solved
Type: Maintenance
Duration:
Start: 10-11-2016 02:00 CET
End: 10-11-2016 07:00 CET (300 minutes)
Message:
As part of our commitment to continually improve the level of service WorldStream provides, we want to inform you about the upcoming network maintenance.

During this maintenance we will replace our core switches with redundant state of the art Arista 7500R equipment. The maintenance will take place at the 10th of November 2016, between 2AM and 7AM CET.

We will perform this implementation and replacement gradually, and will do our utmost best to bring the impact to a minimum. During this maintenance short interruptions, bursts of higher latency and suboptimal routing paths will occur with a maximum of 5 minutes per server.
State: Solved
Type: Issue
Duration:
Start: 28-03-2016 13:00 CEST
End: 28-03-2016 15:15 CEST (135 minutes)
Message:
UPDATE - SOLVED

Our network team has discovered a faulty supervisor on the AMS-IX facing router. Our network team has replaced this supervisor and all interfaces have been brought back online.

We do no longer see any errors on this router and consider this case closed.

If any problem occurred on your services or when you have any questions please do not hesitate to contact our support on support@worldstream.nl or initiate a chat conversation on https://www.worldstream.nl.

We are sorry for the inconvenience caused.


---------------------------------------------------------------


Dear Customer,

Increased latency on our AMS-IX facing routers.

WorldStream discovered hardware issues on our AMS-IX facing routers. Our network team has been dispatched on site in order to investigate and resolve the problem.

An update will be send through this channel once we have more information available.

We are sorry for the inconvenience.
State: Solved
Type: Maintenance
Duration:
Start: 03-12-2015 04:00 CET
End: 04-12-2015 06:50 CET (1610 minutes)
Message:
In order to maintain and secure the quality of our network and services, we have a planned a maintenance on our core network infrastructure. A maintenance window is planned on 04/12/2015 starting from 04.00 until 07.00 GMT+1. During this time frame packet loss may occur.

Ofcourse our support team will be stand-by to answer your questions or assist you if any problem should arise.

Please don't hesitate to contact us if you have any further questions.